Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the collection, processing, storage, use, disclosure, and protection of personal information by 99bon, a PAGCOR-licensed online gaming platform operating in the Philippines (collectively referred to as "99bon," "we," "us," or "our"). This policy applies to all individuals ("you," "Player," or "User") who access, register with, or use the 99bon website located at https://99bon.cam and all associated services, features, and functionalities.

By creating an account with 99bon, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with the terms outlined herein, you must immediately discontinue use of 99bon services and refrain from providing any personal information to us.

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable directives from the National Privacy Commission of the Philippines. 99bon serves as the data controller responsible for your personal information and is committed to protecting your privacy rights under Philippine law.

2. Information We Collect

2.1 Personal Information Provided Directly by You

When you register for a 99bon account or use our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, gender, nationality, and photograph (when submitting identity verification documents);
• Contact Information: Email address, mobile phone number, residential address including city, province, postal code, and country;
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account recovery;
• Financial Information: GCash mobile number, PayMaya account details, bank account numbers, payment card details (processed through secure third-party payment processors), transaction history, deposit and withdrawal records;
• Identification Documents: Copies of government-issued identification such as Philippine passport, driver's license, UMID, SSS ID, postal ID, or other valid identification required for age verification and compliance with Know Your Customer (KYC) regulations;
• Communication Records: Content of communications with our customer support team, including live chat transcripts, email correspondence, and phone call recordings (with your consent);
• Preferences and Settings: Gaming preferences, language settings, notification preferences, responsible gaming limits, and marketing communication preferences.

2.2 Information Collected Automatically

When you access and interact with the 99bon platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, device identifiers, screen resolution, and hardware specifications;
• Connection Information: IP address, geographic location (derived from IP address), internet service provider, mobile network operator, and connection speed;
• Usage Data: Pages visited, games played, time spent on platform, clickstream data, referring/exit pages, date and time stamps, navigation paths, search queries entered on our platform;
• Gaming Activity: Bets placed, wagers made, games played, win/loss records, bonus claims, tournament participation, and gaming patterns;
• Transaction Logs: Complete records of all financial transactions including deposits, withdrawals, transfers, and associated timestamps and amounts.

2.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory requirements:

• Payment service providers (GCash, PayMaya, banks) providing transaction verification and fraud prevention services;
• Identity verification services conducting background checks and verifying the authenticity of submitted identification documents;
• Credit reference agencies and fraud prevention agencies (where legally permissible and necessary for anti-money laundering compliance);
• Marketing partners and affiliate platforms (only information necessary to attribute account registrations and track referral programs);
• Publicly available sources including government databases and social media profiles (only when necessary for enhanced due diligence on high-value accounts).

3. How We Use Your Personal Information

99bon processes your personal information for specific, legitimate purposes necessary to provide our gaming services, ensure platform security, comply with legal obligations, and improve user experience. We use your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your 99bon player account;
• Authenticating your identity and verifying login credentials;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to games, live casino, bingo, sports betting, and other entertainment offerings;
• Processing bonus claims, applying promotional offers, and managing loyalty programs;
• Tracking your gaming activity, transaction history, and account balance;
• Enabling you to participate in tournaments, competitions, and special events;
• Providing customer support and responding to your inquiries and requests.

3.2 Legal and Regulatory Compliance

• Verifying that you meet the minimum age requirement (21 years) to participate in online gaming under Philippine law;
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures required by PAGCOR regulations;
• Complying with anti-money laundering (AML) obligations under Republic Act No. 9160 and related regulations;
• Detecting and preventing fraud, money laundering, terrorist financing, and other illegal activities;
• Responding to requests from government authorities, law enforcement agencies, and regulatory bodies;
• Maintaining records required by PAGCOR and other regulatory authorities;
• Enforcing our Terms and Conditions and investigating violations;
• Complying with court orders, legal processes, and statutory obligations.

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns indicating fraudulent behavior or account compromise;
• Implementing quantum-level encryption to protect your financial and personal data;
• Detecting and preventing creation of duplicate accounts;
• Identifying bonus abuse, collusion, and other prohibited gaming activities;
• Protecting against unauthorized access, hacking attempts, and cybersecurity threats;
• Investigating disputes, chargebacks, and payment-related issues;
• Verifying the legitimacy of withdrawals and preventing unauthorized transactions.

3.4 Responsible Gaming and Player Protection

• Implementing deposit limits, loss limits, and session time limits you set;
• Providing reality check reminders to encourage responsible gaming behavior;
• Processing self-exclusion requests and maintaining self-exclusion registers;
• Monitoring gaming patterns to identify potentially problematic gambling behavior;
• Providing resources and referrals for gambling addiction support services;
• Enforcing cooling-off periods and account restrictions requested by players.

3.5 Marketing and Communications (With Your Consent)

• Sending promotional emails about bonuses, special offers, and new game launches;
• Delivering SMS notifications about exclusive promotions and account-specific benefits;
• Providing personalized game recommendations based on your playing preferences;
• Inviting you to participate in tournaments, competitions, and VIP programs;
• Conducting surveys and requesting feedback to improve our services;
• Informing you about platform updates, new features, and important service announcements.

You may withdraw consent for marketing communications at any time by adjusting your account settings, clicking "unsubscribe" links in emails, or contacting customer support. Withdrawal of marketing consent does not affect our ability to send transactional communications (account statements, withdrawal confirmations, security alerts) necessary for service provision.

3.6 Platform Improvement and Analytics

• Analyzing user behavior to optimize platform performance, navigation, and user experience;
• Conducting statistical analysis and research to improve game offerings and features;
• Testing new functionalities, interfaces, and gaming content;
• Troubleshooting technical issues and improving system stability;
• Measuring the effectiveness of marketing campaigns and promotional activities;
• Generating aggregated, anonymized data for business intelligence purposes.

4. Legal Basis for Processing

Under Philippine data protection law, 99bon must have a lawful basis for processing your personal information. We rely on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contractual obligations under the Terms and Conditions, including account creation, payment processing, and service delivery;
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering laws, tax obligations, and data retention mandates;
• Consent: You have provided explicit, informed, and freely given consent for specific processing activities, particularly marketing communications and optional features;
• Legitimate Interests: Processing is necessary for our legitimate business interests or those of third parties, provided such interests are not overridden by your privacy rights. Legitimate interests include fraud prevention, platform security, service improvement, and protection of our legal rights;
• Protection of Vital Interests: In rare circumstances, processing may be necessary to protect your vital interests or those of another person, such as preventing harm or responding to emergencies.

Where we rely on consent as the legal basis, you have the right to withdraw consent at any time. However, withdrawal does not affect the lawfulness of processing based on conse I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? nt given before the processing commenced.

5. Data Sharing and Disclosure

99bon does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal information with selected third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf and assist in delivering 99bon services. These entities have access only to personal information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security. Service providers include:

• Payment processors (GCash, PayMaya, banks) handling deposits and withdrawals;
• Gaming content providers supplying slots, live casino, and other gaming products;
• Identity verification services conducting KYC and age verification;
• Cloud hosting and data storage providers maintaining our technical infrastructure;
• Customer support platforms enabling live chat and ticketing systems;
• Email and SMS delivery services facilitating communications;
• Analytics providers helping us understand platform usage and performance;
• Cybersecurity firms providing fraud detection and prevention services.

5.2 Regulatory and Legal Disclosures

We may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with PAGCOR reporting and audit requirements;
• Respond to lawful requests, court orders, subpoenas, or legal processes;
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC);
• Cooperate with law enforcement investigations of criminal activity;
• Protect the rights, property, and safety of 99bon, our users, or the public;
• Enforce our Terms and Conditions and investigate violations;
• Comply with tax obligations and financial reporting requirements.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving 99bon, your personal information may be transferred to the acquiring or successor entity. We will notify you via email and prominent notice on our platform before your personal information becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. Such data does not constitute personal information under Philippine data protection law.

6. Data Security Measures

99bon implements comprehensive technical, organizational, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

• Quantum-Level Encryption: All sensitive data transmissions are protected using industry-standard SSL/TLS encryption protocols. Passwords are hashed using advanced cryptographic algorithms;
• Secure Data Centers: Personal information is stored in secure, access-controlled data centers with 24/7 monitoring, fire suppression systems, and backup power supplies;
• Access Controls: Strict role-based access controls ensure that only authorized personnel with legitimate business needs can access personal information;
• Regular Security Audits: Our systems undergo regular vulnerability assessments, penetration testing, and security audits by independent third-party experts;
• Fraud Detection Systems: Advanced AI-powered monitoring systems detect and prevent fraudulent transactions, account takeovers, and suspicious activities;
• Employee Training: All 99bon employees with access to personal information receive comprehensive data protection and security training;
• Incident Response Procedures: We maintain detailed incident response plans to quickly address and mitigate any data security breaches.

While we employ robust security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized access to your account.

7. Data Retention

99bon retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Legal Basis
Account Information	Duration of active account + 5 years after closure	PAGCOR compliance, legal claims
Transaction Records	10 years from transaction date	Anti-money laundering laws, tax regulations
Identity Documents	5 years after account closure	KYC regulations, audit requirements
Gaming Activity Logs	5 years from activity date	PAGCOR reporting, dispute resolution
Communication Records	3 years from communication date	Customer service quality, dispute resolution
Marketing Consent	Until consent withdrawn + 1 year	Consent management, compliance documentation

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices. In certain circumstances, we may retain information for longer periods if required by law or to protect our legal rights.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to obtain confirmation of whether 99bon processes your personal information and to access such information. You may request copies of your personal data by contacting our Data Protection Officer.

8.2 Right to Rectification

You have the right to request correction of inaccurate personal information and to complete incomplete data. You can update most account information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when processing is unlawful. However, we may retain information when required by law or necessary to protect our legal rights.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time through account settings or by clicking unsubscribe links in emails.

8.5 Right to Data Portability

You have the right to receive personal information you provided to us in a structured, commonly used, and machine-readable format and to transmit such data to another controller where technically feasible.

8.6 Right to Lodge a Complaint

If you believe 99bon has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details: [email protected] or call (02) 8234-2228.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by Philippine law. Identity verification may be required before processing requests to protect against unauthorized access.

9. Cookies and Tracking Technologies

99bon uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality, account authentication, and security. These cannot be disabled without affecting service availability;
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with our platform and identify areas for improvement;
• Functional Cookies: Remember your preferences, language settings, and customization choices to provide enhanced user experience;
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness (only with your consent).

You can manage cookie preferences through your browser settings. However, disabling essential cookies may impact platform functionality and prevent you from accessing certain features. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

10. International Data Transfers

99bon primarily operates within the Philippines, and your personal information is stored on servers located in the Philippines or in jurisdictions with adequate data protection standards. In some cases, we may transfer personal information to service providers located outside the Philippines for technical support, cloud hosting, or other operational purposes.

When transferring personal information internationally, 99bon ensures that appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We require all third-party recipients to maintain security standards consistent with Philippine data protection law.

11. Children's Privacy

99bon services are strictly intended for individuals aged twenty-one (21) years or older. We do not knowingly collect, process, or solicit personal information from individuals under the legal gambling age. Our age verification procedures are designed to prevent minors from accessing our platform.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to 99bon should contact us immediately at [email protected].

12. Changes to This Privacy Policy

99bon reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date;
• Sending email notification to your registered email address;
• Displaying a prominent notice on the 99bon platform upon your next login;
• Requesting your consent where required by law for new processing activities.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of 99bon services after changes to this Privacy Policy constitutes acceptance of the updated terms.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

99bon Data Protection Officer
Email: [email protected]
Subject Line: "Privacy Inquiry - [Your Account Username]"
Response Time: Within 30 days as required by Philippine law

Customer Support (24/7)
Live Chat: Available through the 99bon website
Languages: English and Tagalog

National Privacy Commission of the Philippines
For privacy complaints and inquiries about your data protection rights:
Email: [email protected]
Hotline: (02) 8234-2228