Responsible Gaming

Our Commitment to Player Safety

99bon takes responsible gaming seriously. As a PAGCOR-licensed online casino serving thousands of Filipino players across Manila, Cebu, Davao, and every province in the Philippines, we recognize that gambling can be addictive for some individuals. Our commitment goes beyond providing world-class entertainment—we're dedicated to ensuring every player gambles responsibly, within their means, and without negative consequences to their lives, families, or finances.

Online gambling is intended for adults aged 21 years or older who can make informed decisions about their entertainment spending. We've implemented comprehensive age verification procedures, self-exclusion options, deposit limits, and reality check features to promote healthy gaming habits. Our Filipino-speaking support team is available 24/7 to assist players who may be experiencing gambling-related concerns or need access to professional help resources.

Whether you're enjoying JILI slots, live casino games, bingo, or sports betting on PBA and international leagues, 99bon provides the tools and support you need to keep your gaming experience positive, controlled, and enjoyable. We partner with recognized gambling support organizations and comply with all PAGCOR responsible gaming regulations to create a safer online gaming environment for Filipino players.

Recognizing Problem Gambling

Problem gambling affects individuals across all demographics and can develop gradually without immediate warning signs. It's essential to recognize the difference between recreational entertainment and problematic behavior. Gambling becomes a problem when it interferes with your daily life, relationships, work, or financial stability.

Warning Signs of Problem Gambling

Ask yourself these important questions to assess your gambling behavior:

Impact on Filipino Families

Problem gambling doesn't just affect the individual—it impacts families, friends, and entire communities. In the Philippines, where family bonds are especially strong, gambling addiction can strain relationships, create financial hardship, and cause emotional distress for loved ones. Children may experience neglect, spouses may face financial insecurity, and extended family members may feel burdened by debt. Recognizing these impacts early and seeking help is crucial to protecting your family's wellbeing.

99bon Responsible Gaming Tools

We provide comprehensive tools to help you maintain control over your gambling activities. These features are designed to promote healthy gaming habits and prevent problem gambling before it develops.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your 99bon account. Once you reach your predetermined limit, you won't be able to deposit additional funds until the time period resets. This tool helps you budget your entertainment spending and prevents impulsive decisions during emotional moments. Deposit limits can be adjusted through your account settings, with increases taking effect after a 24-hour cooling-off period to ensure the decision is deliberate.

Loss Limits

Establish maximum loss thresholds for specific time periods. When you reach your loss limit, gaming activities are automatically suspended until the next period begins. This feature protects you from chasing losses—a common behavior that can escalate problem gambling. Loss limits are particularly helpful during hot streaks when emotions run high and rational decision-making becomes more difficult.

Session Time Limits

Control how long you spend gambling in a single session. Set time limits ranging from 30 minutes to several hours, and 99bon will automatically log you out when your session expires. Long, uninterrupted gambling sessions can lead to fatigue, poor decision-making, and loss of track of time and money spent. Regular breaks help maintain perspective and prevent compulsive behavior.

Reality Check Reminders

Enable pop-up notifications that appear at regular intervals while you're playing. These reminders display how long you've been gambling and your current account balance, helping you stay aware of time and money spent. Reality checks break the immersive gaming experience and provide opportunities to reassess whether you want to continue playing or take a break.

Self-Exclusion Program

If you feel your gambling is becoming problematic, 99bon offers voluntary self-exclusion for periods of 6 months, 1 year, 3 years, 5 years, or permanently. During self-exclusion, your account will be locked, you won't be able to deposit funds, and you won't receive any promotional materials from 99bon. Self-exclusion cannot be reversed once activated, and any attempt to create a new account will be detected and prevented through our security systems.

To activate self-exclusion, contact our customer support team via live chat or email. We'll process your request immediately and provide confirmation. We also recommend exploring PAGCOR's centralized self-exclusion program, which extends your exclusion across all licensed Philippine operators.

Account Cooling-Off Period

Need a temporary break without committing to long-term self-exclusion? Request a cooling-off period of 24 hours, 72 hours, or 7 days. Your account will be temporarily suspended, and you won't be able to log in until the cooling-off period expires. This option is ideal when you recognize you need a short break to regain control and perspective.

Professional Support Resources in the Philippines

If you're struggling with problem gambling, professional help is available throughout the Philippines. These organizations provide confidential counseling, treatment programs, and support groups specifically for individuals affected by gambling addiction and their families.

National Organizations

• National Center for Mental Health (NCMH): Provides psychiatric services, counseling, and addiction treatment programs. Crisis hotline: 0917-899-USAP (8727). Located in Mandaluyong City with satellite clinics across Metro Manila.
• Philippine Psychiatry Association: Network of mental health professionals offering gambling addiction counseling. Can provide referrals to specialists in your area throughout Luzon, Visayas, and Mindanao.
• Gamblers Anonymous Philippines: Free peer support groups meeting regularly in Manila, Quezon City, Makati, Cebu City, and Davao City. Anonymous, confidential meetings led by recovering problem gamblers.
• PAGCOR Responsible Gaming Program: Official responsible gaming resources, self-exclusion registration, and referrals to treatment providers. Contact through PAGCOR's main office or regional branches.

Family Support Resources

Problem gambling affects entire families. Gam-Anon Philippines provides support groups specifically for family members and loved ones of problem gamblers. These meetings offer a safe space to share experiences, learn coping strategies, and connect with others facing similar challenges. Meetings are held regularly in major cities and online for those in remote areas.

Online Resources

For players who prefer online support or live in areas without local services, several reputable organizations offer web-based counseling, educational materials, and self-help tools. BeGambleAware.org and GamCare.org.uk provide comprehensive resources in English that are accessible to Filipino players. While these are international organizations, the information and self-assessment tools are universally applicable.

Tips for Responsible Gaming

Follow these practical guidelines to ensure your gambling remains a fun, controlled form of entertainment rather than a source of problems:

Set a Budget and Stick to It

Before you start playing, decide how much money you can afford to lose without affecting your essential expenses like rent, utilities, groceries, and savings. This should be disposable income designated for entertainment, similar to what you might spend on dining out or watching movies. Once you've set your budget, never exceed it—even if you're on a losing streak and feel tempted to chase losses. Use 99bon's deposit limit tools to enforce your budget automatically.

Treat Gambling as Entertainment, Not Income

99bon offers exciting opportunities to win, but gambling should never be viewed as a way to make money or solve financial problems. The house edge ensures that, over time, the casino has a mathematical advantage. While individual players can and do win, gambling is inherently unpredictable. Approach it as paid entertainment where the cost is the amount you're willing to risk for the excitement of playing.

Never Chase Your Losses

Losing is part of gambling, and it happens to everyone. When you lose, accept it as the cost of entertainment and walk away. Trying to win back losses by gambling more or increasing bet sizes is one of the fastest paths to problem gambling. This behavior is driven by emotion rather than rational thinking and typically leads to even greater losses. Use loss limits and reality checks to help you recognize when it's time to stop.

Take Regular Breaks

Long, continuous gambling sessions can impair judgment and lead to poor decisions. Set session time limits and take breaks every hour to step away from the screen. During breaks, assess how you're feeling, check your balance, and decide whether to continue playing or stop for the day. Breaks help you maintain perspective and prevent gambling fatigue.

Don't Gamble Under the Influence

Alcohol and drugs impair judgment, reduce inhibitions, and make it difficult to stick to predetermined limits. Never gamble when intoxicated or under the influence of substances that affect your decision-making ability. Save your gaming sessions for when you're clearheaded and in full control.

Balance Gambling with Other Activities

Gambling should be one of many leisure activities in your life, not your only source of entertainment or social interaction. Maintain hobbies, spend time with family and friends, exercise regularly, and pursue interests outside of gaming. A balanced lifestyle reduces the risk of gambling becoming problematic.

Never Borrow Money to Gamble

Only gamble with money you already have and can afford to lose. Never borrow from friends, family, or financial institutions to fund gambling. Using credit cards, taking out loans, or borrowing money creates financial risk and is a major warning sign of problem gambling. If you're considering borrowing to gamble, this is a clear signal that you should stop immediately and seek help.

Be Aware of Your Emotional State

Don't use gambling as a way to escape negative emotions like stress, depression, anxiety, or loneliness. While gaming can be a temporary distraction, it doesn't solve underlying problems and can actually make them worse if gambling becomes compulsive. If you're experiencing emotional difficulties, seek appropriate support from friends, family, or mental health professionals rather than turning to gambling.